This AMC (Annual Maintenance Contract) / Maintenance Policy governs the maintenance, support, update, cloud, and infrastructure services provided by Boompoo Global Mart Pvt Ltd for the Boompledge software ("Licensor"). By subscribing to or renewing any maintenance plan, the Customer agrees to this Policy.

1Purpose of AMC

The AMC (Maintenance Plan) is designed to provide customers with continued access to technical support, software improvements, security updates, and online services required for efficient operation of Boompledge.

2AMC Coverage

An active AMC may include:

Technical Support
Software Updates
Feature Enhancements
Bug Fixes
Security Improvements
Cloud Backup Services
Data Synchronization Services
Server & Infrastructure Maintenance
Performance Improvements

Boompledge reserves the right to modify or improve services as required.

3Included Maintenance Period

Annual Plan

Maintenance and support remain active only during the subscription period.

Lifetime Plan

Includes 1 Year of Maintenance. From the 2nd year onwards, a maintenance fee of ₹99 per month applies. An active AMC is required to use online services.

Lifetime Premium Plan

Includes 1 Year of Maintenance. After the included period, core software usage continues, but online services may be disabled. No AMC is mandatory for offline software usage. Additional support services may be chargeable.

4Services Requiring Active AMC

The following services may require an active maintenance plan:

Technical Support
Cloud Backup and Cloud Restore
Data Synchronization
Server-Based Features and Online Integrations
Security Updates & Software Updates
Priority Issue Resolution

5Expired AMC

If your AMC expires:

Technical support may be suspended.
Software updates may not be available.
Cloud backup services may be restricted.
Server-based features may stop functioning.
Online synchronization services may be disabled.

Core software access will continue only where permitted under the purchased plan.

6AMC Renewal

Customers may renew AMC at the prevailing maintenance fee announced by Boompledge. Boompledge reserves the right to revise AMC pricing with prior notice.

7Customer Responsibilities

Customers are responsible for:

Maintaining internet connectivity where required.
Protecting login credentials.
Cooperating with support personnel during issue resolution.
Maintaining local backups where applicable.

8Exclusions

AMC does not cover:

Customer negligence or incorrect data entry.
Hardware failures or internet service failures.
Third-party software or device operating system problems.
Unauthorized modifications made by the customer or third parties.

9Service Availability

Boompledge will make reasonable efforts to maintain service availability. However, temporary interruptions may occur due to scheduled/emergency maintenance, infrastructure upgrades, network failures, or events beyond reasonable control.

10Refund Policy

AMC fees are non-refundable once the maintenance period has commenced. No partial refunds shall be provided for unused AMC periods.

11Limitation of Liability

Boompledge shall not be liable for business losses, loss of profits, data loss, or indirect or consequential damages.

The customer's sole remedy shall be limited to the maintenance services covered under the active AMC plan.

12Policy Updates

Boompledge reserves the right to amend this AMC Policy at any time. Updated versions will be published on the official Boompledge website and/or application. Continued use of maintenance services constitutes acceptance of such updates.

Contact Information

Boompoo Global Mart Pvt Ltd

Product: Boompledge

Email: support@boompledge.com

Website: www.boompledge.com

By purchasing, renewing, or using any Boompledge maintenance service, the Customer acknowledges that they have read, understood, and agreed to this AMC / Maintenance Policy.