Refund & Cancellation Policy

1General Policy

Boompledge provides digital software products and services. Due to the nature of software licensing, activation, setup, and service delivery, all purchases are generally non-refundable.

By purchasing any Boompledge plan, the Customer agrees to this Refund & Cancellation Policy.

2Annual Subscription Plan

Annual Plan (₹5,999 / Year)

• Subscription is valid for the purchased period only.
• Customers may choose not to renew after the subscription period expires.
• No refund shall be provided for unused subscription periods.
• Partial usage does not qualify for partial refunds.

3Lifetime Software License

Lifetime Plan / Lifetime Premium Plan

• Lifetime Software License payments are one-time payments.
• Once the software license is activated, no refund shall be provided.
• Lifetime License refers only to software usage rights and not to lifetime support, maintenance, hosting, cloud services, or future enhancements.

4Maintenance Plan (AMC)

Maintenance Plan fees, including monthly or annual maintenance charges, are non-refundable once the maintenance period has commenced.

Maintenance services may include:

• Technical Support
• Software Updates
• Cloud Backup
• Security Improvements
• Server Maintenance

Customers may discontinue AMC at any time; however, eligible services may be suspended until AMC is reactivated.

5Duplicate or Excess Payments

Refunds may be considered only in the following situations:

• Duplicate payment made accidentally.
• Excess amount paid by mistake.
• Technical payment processing errors.

Approved refunds shall be processed after verification by Boompledge.

6Cancellation Policy

Customers may request cancellation of future renewals at any time.

Cancellation shall stop future billing only and shall not entitle the Customer to any refund for services already provided.

7Service Suspension or Termination

Boompledge reserves the right to suspend or terminate services in cases including but not limited to:

• Non-payment
• Fraudulent activities
• Misuse of software
• Unauthorized access
• Violation of Terms & Conditions

In such cases, refunds shall not be provided.

8Chargebacks & Payment Disputes

Customers are encouraged to contact Boompledge before initiating chargebacks or payment disputes.

If a payment dispute is raised without valid grounds, Boompledge reserves the right to suspend access to services until the matter is resolved.

9Exceptional Cases

Any refund request outside this policy shall be reviewed solely at the discretion of Boompoo Global Mart Pvt Ltd.

Approval or rejection of such requests shall be final.

10Policy Updates

Boompledge reserves the right to modify this Refund & Cancellation Policy at any time.

Updated versions will be published on the official Boompledge website and/or application. Continued use of the software after such updates constitutes acceptance of the revised policy.